Frequently Asked Questions
Everything you need to know about shopping at Maple Store.
What is the standard shipping time for electronics?
We offer expedited shipping across North America. Standard delivery typically takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.
Do all products come with a manufacturer warranty?
Yes, all electronic devices sold at Maple Store come with a minimum 12-month manufacturer warranty. We also offer extended protection plans for additional peace of mind.
What is your return policy for opened items?
You can return items within 30 days of purchase. For opened electronics, we require all original packaging and accessories to be included. A small restocking fee may apply to certain high-end components.
Are the devices sold on Maple Store brand new or refurbished?
We primarily sell brand new, factory-sealed products. If an item is certified refurbished, it will be clearly labeled on the product page and will have undergone rigorous multi-point inspections.
Do you offer technical support for setup?
Absolutely. Our dedicated tech support team is available via live chat and email to help you configure your new devices, troubleshoot software issues, or assist with hardware installation.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Affirm for high-value purchases.